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General Information

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iiyama’s privacy policy applies to this form and the data that you submit. Please make sure to read our privacy policy to learn what we do with your personal data.


Request repair form

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Security Form

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The personal data that you share with us by using this form will be solely used by iiyama and iiyama’s authorized service partners to process your service request and to contact you to inform you about the status of your service request.


iiyama’s privacy policy applies to this form and the data that you submit. Please make sure to read our privacy policy to learn what we do with your personal data.


General European iiyama VisionCare Warranty Conditions

The standard European warranty period is three (3) years from the date of sale to the first end user as a new device. An end user is exclusively a person who acquires the product for their own use and not for the purposes of commercial resale. The warranty period for desk stands and mounting devices is five (5) years and for accessories, such as remote controls, it is one (1) year from date of purchase.

A warranty claim entitles the user to repair, replacement of defective parts or an exchange of the product for a product of equal quality without charging labour or material costs.

The performance of warranty claims shall cause neither an extension nor a restart of the warranty period.The cost and handling for the warranty process is covered by iiyama, unless a No Defect Found is detected. In this case iiyama reserves the right to raise any relevant charges to the customer.

iiyama provides the following VisionCare standard warranty cover for each product group

Product Group
iiyama VisionCare Warranty period*
Desktop monitors (17- 45’’) 3 years
97 series desktop monitors 5 years (only for eligible countries)
Touchscreen monitor (up to 32’’) 3 years
LFD Signage Displays (L series) 3 years
IFP - interactive displays 3 years
IFP - interactive displays (TE series) 5 years
Desk stands (DS series) 5 years
Mounting devices (MD series) 5 years
Other accessories (remote controls &etc.) 1 year
Unified Communications solutions 2 years
* Some services covered by iiyama warranty may vary depending on your region.
Public policy for warranty and software updates

For all iiyama products certified with TCO:

  • We offer 3 years of warranty included free of charge, plus additional 2 years of warranty purchasable together with the product, directly from retailers, for the maximum cost of 15% of MSRP per year. If you need to purchase an additional two years of warranty, you can contact warrantyextention@iiyama.com directly.
  • For products with an operating system, we provide software and security updates for a minimum period of at least 3 years after the product launch. Currently, TCO certified iiyama products do not come with an operating system.
    • For detailed warranty information, select your region
    Select country
    Select language

    Customer Service

    In the event of a fault and or if you have any questions or problems, our customer service center will be happy to provide you with comprehensive answers.

    Country

    Phone Number

    Languages Supported

    Operating TIme

    Austria

    +49 (0) 8165 - 98 04 450

    English, German

    Monday to Friday: 9am to 5pm

    Belarus

    +375 17 319 99 09 ; +375 29 312 64 85

    English, Russian

    Monday to Friday: 9am to 5pm

    Belgium

    +32 078 353037

    English, Dutch

    Monday to Friday: 9am to 5pm

    Belgium

    +33 (0)97 999 0399

    French

    Monday to Friday: 9am to 5pm

    Bulgaria

    +359 2 979 99 35

    Bulgarian

    Monday to Friday: 9am to 5pm

    Czech Republic

    +49 (0) 8165 - 98 04 450

    English, German

    Monday to Friday: 9am to 5pm

    France

    +33 097 999 0399

    English, French

    Monday to Friday: 9am to 5pm

    Germany

    +49 (0) 8165 - 98 04 450 (Festnetzpreis 14ct/min, Mobilfunkpreise max 42ct/min)

    English, German

    Monday to Friday: 9am to 5pm

    Great Britain

    For Desktop (including 43” X4372UHSU model) and Touchscreen displays (below 42") call 01926 819189;

    English

    Monday to Friday: 9am to 5pm

    Hungary

    +49 (0) 8165 - 98 04 450

    English, German

    Monday to Friday: 9am to 5pm

    Italy

    +49 8165 98 04 450

    English, German

    Monday to Friday: 9am to 5pm

    Luxemburg

    +31 499 750 280

    English, Dutch

    Monday to Friday: 9am to 5pm

    Netherlands

    +31 900 666 4867

    English, Dutch

    Monday to Friday: 9am to 5pm

    Poland

    +48 717 151 857

    English, Polish

    Monday to Friday: 8am to 4pm

    Portugal

    +49 (0) 8165 - 98 04 450

    English, German

    Monday to Friday: 9am to 5pm

    Russia

    +7 495 953 1157

    English, Russian

    Monday to Friday: 9am to 5pm

    Russia, Kaliningrad

    +7 4012 631 061

    English, Russian

    Monday to Friday: 9am to 5pm

    Serbia

    +49 (0) 8165 - 98 04 450

    English, German

    Monday to Friday: 9am to 5pm

    Slovak Republic

    +49 (0) 8165 - 98 04 450

    English, German

    Monday to Friday: 9am to 5pm

    Spain

    +49 (0) 8165 - 98 04 450

    English, German

    Monday to Friday: 9am to 5pm

    Switzerland

    +49 (0) 8165 - 98 04 450

    English, German

    Monday to Friday: #am to #pm

    Switzerland

    +49 (0) 8165 - 98 04 450

    English, German

    Monday to Friday: 9am to 5pm

    The Nordics

    +49 (0) 8165 - 98 04 450

    English, German

    Monday to Friday: 9am to 5pm

    Turkey

    +90 (216) 314 54 54

    Turkish

    Monday to Friday: 9am to 5pm

    Ukraine

    +380 44 207 4071

    English, Russian

    Monday to Friday: 9am to 5pm

    other EC Countries* excl. Balearic, Canary islands or other islands

    +49 (0) 8165 - 98 04 450

    English, German

    Monday to Friday: 9am to 5pm

    Frequently Asked Questions

    We have compiled the most frequently asked questions into a list, which we are continually expanding.

    We also recommend using the search engine at the bottom of the page.

    Top 5

    Common Questions

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    • Still need help? Feel free to contact support or try a new search above!

    Recycling

    Environmental protection is a priority for the conservation of precious natural resources and the continued health of our planet and all species. iiyama recognizes its importance as a global company and is continually striving to reduce the environmental impact of the work it does and the products it creates.

    iiyama's approach to recycling encompassing a product's entire lifecycle and includes extensive take-back programs that enable consumers and businesses to dispose of used monitors in an environmentally friendly manner.

    Waste Electrical and Electronic Equipment & Restriction of use of Hazardous Substances Directives


    The WEEE (Waste Electrical and Electronic Equipment) Directive was developed to harmonise the collection, treatment and recycling of electronic waste in all countries belonging to the European Union. According to its provisions, companies placing electrical and electronic equipment on the market are obliged to label it with the crossed-out wheeled bin symbol and to finance the collection and recycling of used equipment.

    The symbol of the crossed-out wheeled bin on the product or its packaging means that the product must not be disposed of in the regular waste bins. It is the user's responsibility to take used equipment to a designated collection point for recycling of waste electrical and electronic equipment.

    Please note that products containing batteries are subject to the European Regulation (EU) 2023/1542, which prohibits disposal with regular household waste.

    iiyama will recycle free of charge any iiyama brand monitors returned by customers to iiyama Authorised Partner Stores when purchasing a new iiyama brand monitor (the number of monitors accepted for recycling cannot exceed the number of iiyama monitors purchased).

    A twin directive to the WEEE directive is the RoHS directive (Restriction of use of Hazardous Substances). It prohibits the marketing in the European Union of new products containing higher than permissible concentrations of harmful chemicals such as lead, cadmium and chromium, among others. All iiyama monitors meet these requirements.

    Energy Efficiency

    EU energy labels, first introduced in 1994 are helping consumers identify products using less energy and therefore, over the products life span, costing less as well.

    To simplify the scaling system, that up till now included multiple A levels (A, A+, A++, etc.), and to continue help consumers make informed choices when they buy new energy efficient products, the EU energy labelling framework regulation was updated and adopted three years ago (Regulation (EU) 2017/1369). The regulation reintroduces a simpler classification, using only the letters from A to G. The new scaling system came into force on February 28th 2021.

    Please click on the download buttons below, to download Energy labels for all iiyama products in one click.

    EU labels - Download

    DOWNLOAD

    UK labels - Download

    DOWNLOAD

    Fiche

    DOWNLOAD

    Drivers

    LCD Monitors

    All iiyama LCDs are Plug&Play capable and are recognized by the operating system as a PnP device, no additional driver installation is necessary.  

    Touch Products

    iiyama touchscreens are HID-compatible touch devices and are automatically recognized as such by the operating system. 

    Touch drivers for other operating systems can be found in the download area of the respective product. 
Please refer to the manual of the respective product for the supported functions.You can also use the search function on the start page of the support area. 

    Colour profiles

    To download colour profile files for iiyama products, both new and old, please click on the download button below. 

    DOWNLOAD

    Note: Please check the download tab available within a specific product to find drivers for your touch screen. You may also use the search tool available at the support section start page.

    TeamViewer


    Some issues with your iiyama monitor can be solved remotely.

    In case our support teams want to proceed with this option, you will need to have TeamViewer software available for your PC.

    To download TeamViewer, please go to the official TeamViewer page and click here.

    Spare Parts


    Spare parts for iiyama monitros are avaliable for 7 years after a particular model has reached end of life cycle.

    For technical or other questions, please use our support form.

    If you have questions about a specific product/spare part, please contact:

    ENO telecom GmbH
    Bentheimer Str. 118b
    D-48529 Nordhorn

    Contact form:
    iiyama.eno.de/spare/parts
    Request can be pricessed in English and German

    Cleaning

    In order to reduce the risk of infection and to protect the users and customers of our monitors against a possible virus (e.g. COVID-19) transmission, we have compiled the following guideline to help you to sanitize our monitors in a proper way.

    ATTENTION!

    The below guidelines apply to all iiyama monitors and touchscreens EXCEPT FOR the optical touchscreens: T2252MTS-xxx , T2452MTS-xx, T2253MTS-xxx and T2453MTS-xx. For advise on cleaning iiyama optical touchscreen, please click here.

       • Wash your hands using soap or an sanitiser with at least 60% of alcohol.
       • If possible, wear a mouth mask to reduce the risk of possible transmission.
       • Always wear disposable synthetic gloves while cleaning.
       • If possible, turn off and unplug your device
       • Use one of the following ECDC approved solution for environmental cleaning in non-healthcare facilities (e.g. rooms, public offices, transports, schools, etc.):              
            ○ Isopropanol (a.k.a. isopropyl alcohol), 70% solution
            ○ Ethanol, 70% solution
       • Use a clean non-abrasive cloth, for example in microfiber.
       • Use the cleaning solution to dampen the cloth. Never spray the cleaning solution directly on the device.
       • Wipe the screen gently and in small circles avoiding pressure.
       • Make sure the glass and screen are completely dry before using the device again.
       • Remove and discard the synthetic gloves after each cleaning and wash your hands in the same way as you have done it before the cleaning process.
       • Avoid using the following products as they may cause discoloration on the monitor:              
           ○ Ammonia
           ○ Acetone
           ○ chlorine-based products (e.g. bleach)
           ○ Peroxides (including hydrogen peroxide)
           ○ Paint thinners, benzene, methyl chloride, toluene

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    Warranty
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    Customer Service
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    Spare Parts
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    Recycling
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    FAQ
    icon Glossary.svg
    Glossary
    icon EnergyLabels.svg
    Energy Labels
    icon Colour Profile.svg
    Colour Profiles
    icon TeamViewer.svg
    TeamViewer
    icon Cleaning.svg
    Cleaning
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